At Russell Health Collective, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect it. By using our website and services, you agree to the terms of this policy.

1. Information We Collect

We collect personal information when you interact with our website or use our services. This may include:

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• Contact Information: Name, email address, phone number, and appointment details when you book a session with us.

• Web Forms: When you complete any web forms on our site (e.g., contact forms, appointment booking, or inquiries), we collect the information you provide to respond to your requests, manage your appointments, and provide personalized services.

• Web Traffic Data: We collect non-personally identifiable information about how you interact with our website using Google Analytics 4 (GA4). This includes information such as your browser type, device, IP address, pages viewed, and time spent on the website. This data helps us improve our website and understand how visitors engage with our content.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

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• To Provide Our Services: We use the information provided during the booking process (via Janeapp) to manage appointments, communicate with you regarding your visits, and provide personalized healthcare services.

• To Improve Our Website: The data collected via GA4 helps us monitor website performance, analyze web traffic, and optimize user experience.

• Communication: We may use your contact information to send you important updates, reminders, or promotional content related to Russell Health Collective’s services. You can opt-out of marketing communications at any time.

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3. Third-Party Services

We work with third-party service providers to help us provide services to you:

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• Google Analytics 4 (GA4): We use GA4 to track and analyze website traffic and user behavior. GA4 collects anonymized data such as user activity on the website and demographic information. For more information on how Google handles your data, please refer to Google’s Privacy Policy.

• Janeapp: We use Janeapp, a practice management software, to manage appointments, client communications, and treatment records. Janeapp’s privacy practices are outlined in their own Privacy Policy. By booking an appointment, you agree to Janeapp’s data practices.

• Payments and Payment Data: We use Janeapp, a secure practice management software, to process appointments and payments. When you enter credit card information, Janeapp creates and stores a token that references your payment details. The sensitive payment data itself is securely sent and stored with Stripe, our payment partner, which holds the highest security certification in the industry. Your payment data is never stored on our servers, ensuring that your information is handled with the utmost care and security.

 

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption, and access controls to safeguard your data. However, please be aware that no method of transmitting or storing data over the internet is completely secure.

5. Your Rights

You have the right to:

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• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate information.

• Deletion: Request the deletion of your personal information, subject to certain legal obligations.

• Opt-Out: Opt-out of receiving marketing communications at any time.

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To exercise these rights, please contact us using the contact information below.

 

6. Cookies

Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic. You can manage cookie settings through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the date at the bottom of this page. We encourage you to review this Privacy Policy periodically.

 

8. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

 

Russell Health Collective
Email: info@russellhealth.ca
Phone: +1 (343) 998-9229
Address: 1131 Concession St, Russell, ON K4R 1C8, Canada