Terms & Conditions

Last Updated: February 23, 2025

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Welcome to Russell Health Collective. By using our website and services, you agree to the following terms and conditions. Please read these carefully. If you do not agree to these terms, do not use our website or services.

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1. Services Provided

Russell Health Collective offers the following services:

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• Chiropractic Care

• Physiotherapy

• Massage Therapy

• Mental Health Support Services

• Dietitian Services

• Webster Technique

• Pediatric Physiotherapy

• Pediatric Chiropractic Care

• Concussion/Vestibular Rehabilitation

• Dry Needling

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2. Payment Terms

Payment: 

• Payment terms for our services will be communicated at the time of booking. We accept payment through various methods, however primarily through credit card for your enhanced security and protection.

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Refunds:

• Refunds will be reviewed on a case-by-case basis at our sole discretion. Where applicable, refunds will be processed within 5 business days to the original payment method.

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3. Booking and Cancellation Policy

Appointments:

• Bookings can be made online through our website and via our Janeapp booking page.

• Cancellations for appointments should be made as early as possible. In order to be as available as possible for our clients we kindly require at least 24 hours notice for any rescheduling/cancellations. Clients who provide less than 24 hours notice will be charged a 50% cancellation fee, and those who provide less than 2 hours notice or simply no-show will be charged the full appointment fee. 

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Workshops:

• Cancellations before the workshop start date are not eligible for a refund but may be considered for credit toward future workshops, at our discretion.

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4. Liability and Disclaimers

• Use at Your Own Risk: You agree to use our services and website at your own risk. Russell Health Collective is not liable for any injuries or damages that may result from participating in our services.

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5. User Responsibilities

As a user of our website or services, you agree to the following responsibilities:

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• Provide accurate, up-to-date information when booking services or appointments.

• Respect the privacy and confidentiality of other clients and staff.

• Follow the advice of our practitioners and ensure that you are honest about your health history and any concerns.

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6. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Ontario, Canada.

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7. Changes to These Terms and Conditions

Russell Health Collective reserves the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review these terms regularly.

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8. Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us:

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Russell Health Collective

Email: info@russellhealth.ca

Phone: +1 (343) 998-9229

Address: 1131 Concession St, Russell, ON K4R 1C8, Canada